Shipping Policy

Shipping Policy

Last Updated: November 3, 2025 · Joseon Living

1) Order Processing

Orders are processed within 1–3 business days after payment confirmation. You’ll receive an email with a tracking link once your order has shipped.

2) Shipping Origin & Methods

All orders are fulfilled from our partner warehouses in Asia. Carriers vary by destination — for example, USPS/UPS/FedEx for U.S. deliveries and local logistics partners for Canada and Europe.

3) Estimated Delivery Times

  • United States (Mainland): 7–15 business days
  • Alaska & Hawaii: 10–20 business days
  • Canada / Europe: 10–20 business days
  • Other Regions: 15–25 business days

Please note that holidays, customs inspections, weather conditions, or local carrier delays may affect delivery times.

4) Duties & Taxes (DDP)

Most orders are shipped DDP (Delivered Duty Paid) — duties and taxes are included in the purchase price. If DDP is not available for your address, your local customs office may charge additional import fees.

5) Shipping Fees

We offer free shipping on qualifying orders. Exact thresholds and regional shipping rates (e.g., AK/HI) are displayed at checkout.

6) Tracking Updates

Tracking information may take 2–5 days to update while your parcel is in international transit (“export scan” pending). If no updates appear after 5 days, please contact us at support@joseonliving.com.

7) Address Changes & Cancellations

We can assist with address changes or cancellations within 12 hours of order placement. Once the order has shipped, we’re unable to modify or cancel it.

8) Undeliverable / Missed Delivery

If your parcel is returned due to an incorrect address, unclaimed delivery, or refusal, a reshipment fee may apply or a refund will be issued minus original shipping costs (if applicable).

9) Lost or Damaged Parcels

If your order arrives damaged or incorrect, email us within 7 days of delivery at support@joseonliving.com with photos — we’ll arrange a replacement or refund.

For lost parcels, if there’s no tracking movement beyond the carrier’s standard timeframe, we’ll open an investigation and resolve it promptly.

10) PO Boxes / Remote Areas

Delivery to P.O. Boxes or remote locations may require additional time or an alternate carrier/service.

11) Contact

Questions about shipping? Reach us at support@joseonliving.com — we reply within 24 hours on business days.
For returns or exchanges, please see our Refund & Return Policy.